Agency remains the commercial contact
Pricing, retail promises and commercial decisions remain with the originating agency unless a different written arrangement applies.
B2B Partnership Standard
Protecting the Travel Agent’s Client Relationship
Da’Shin is positioned as a B2B destination partner. The originating agency remains the commercial owner of its client relationship unless a different role is expressly agreed.
For travel professionals
Clear boundaries build stronger agency partnerships
Travellers sometimes require operational contact during a programme, but destination support should not create confusion about who owns the commercial relationship. Responsibilities should be agreed before documents and contacts are shared.
Da’Shin uses written proposals, confirmed inclusions and documented amendments to support the agency’s sale and reduce avoidable misunderstandings.
Destination management
Planning built around the actual travel brief
Operational communication by agreement
Traveller-facing contact, emergency information and group-leader coordination are defined according to the programme.
Sensitive information minimisation
Passport copies, medical details and other sensitive documents should not be sent in an initial enquiry and are requested only when operationally necessary.
Written changes and accountability
Material additions, removals, costs and supplier conditions should be acknowledged in writing before operation.
Markets served
Travel-trade enquiries across regions
Your agency’s source market helps us understand expected pace, accommodation, meals, language, accessibility and proposal presentation. It does not replace the need for a complete passenger and service brief.
Travel agencies
Tour operators
DMC partners
MICE and event companies
Schools and institutions
Group organisers
B2B workflow
From enquiry to confirmed ground programme
01
Send the brief
Dates, passenger count, origin market, route, rooms, meals and required services.
02
Feasibility review
We identify routing issues, supplier dependencies and information still needed.
03
Scoped proposal
Review inclusions, exclusions, price basis, deadlines and pending confirmations.
04
Written confirmation
Operations follow the confirmed scope and documented amendments.
Frequently asked questions
Direct answers for agency partners
Does Da’Shin sell directly to an agency’s client?
Da’Shin’s public positioning is B2B. Any traveller-facing role should be agreed with the originating agency.
Can the traveller receive an emergency contact?
Where appropriate, operational contact arrangements can be documented for the confirmed programme.
Should passport copies be sent with the first enquiry?
No. Initial enquiries should contain only the information needed to review the travel brief.
How are programme changes handled?
Material changes, additional costs and supplier conditions should be confirmed in writing.
Start with a clear brief
Discuss your next Asia programme with Da’Shin
Email damesh@dashintravel.com, call India on +91 89628 80290, or send the structured B2B enquiry form. Do not include passport copies or sensitive medical documents in the first enquiry.